A list containing the majority of Citrix related Thin Client support articles collated to make this page a one stop place for you to search for and find information regarding any issues you have with the product and its related dependencies.
The page is updated daily with new support articles and information. Articles will change from time and if information here is outdated or incorrect please let me know using the comments. Links may also expire or change so if you find broken links, please again let me know. For each issue, known product versions affected are recorded however that does not mean product versions that aren’t listed are not affected.
There is a search box that you can use if looking for a specific fault. For example if you have an error code or error message, use that to perform a search. You can also use your browsers search feature which will perform a search against the whole page based on the words you enter.
Thin Clients:
| wdt_ID | Brief Description of Issue | Brief Description of Fix | Applicable Product Versions Affected (if known) | Link to supplemental Support Article(s) |
|---|---|---|---|---|
| 1 | USV device redirection does not work on some Thin Client devices. | Update the thin client's OS/USB hub/bus driver to the latest. | https://support.citrix.com/article/CTX231163 | |
| 2 | After clicking "Switch to Generic" on a USB device that is attached to a Windows 7 Embedded thin client, the device disappears. | Upgrade Windows 7 Embedded to the latest version. | https://support.citrix.com/article/CTX231164 |